Refund policy

We want you to be happy with your order. If something's not right, let us know.

Damaged or Defective Items If your order arrives damaged or defective, contact us at sip.pivot@gmail.com within 30 days of delivery. Include photos of the damage and we'll make it right with a replacement or refund.

Coffee Due to the perishable nature of coffee, we cannot accept returns on opened bags. If your coffee arrives stale or you believe there's a quality issue, reach out and we'll work with you.

Merchandise Unworn, unwashed hats may be returned within 14 days for a refund or exchange. Buyer pays return shipping unless the item was defective.

How to Request a Return Email sip.pivot@gmail.com with your order number and reason for return. We'll respond within 3 business days.